STORE POLICY

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Payment Policy:

Thank you for shopping at Karoo Kleintjie. This payment policy outlines the terms and conditions for making payments on our online store. By making a purchase, you agree to comply with this policy. Please read it carefully before proceeding with your order.

 

Accepted Payment Methods: We accept the following payment methods for purchases made on our online store:

1. Credit and Debit Cards: We accept major credit and debit cards, including Visa, Mastercard

2. Online Payment Platforms: We may offer the option to pay through trusted online payment platforms such as Yoco.

3. Currency: All prices on our online store are listed in the currency specified on the website. If you are purchasing from a different country, the final amount may vary due to currency exchange rates or additional charges imposed by your bank or payment provider.

4. Secure Payment Process: We take the security of your payment information seriously. We use industry-standard encryption and security protocols to ensure that your payment details are transmitted and processed securely. Your payment information is encrypted and is not stored on our servers.

5. Order Confirmation: Upon successfully placing an order on our online store, you will receive an order confirmation via email. This confirmation will include details of your order, including the total amount charged to your selected payment method.

6. Order Processing and Shipping: Once your payment has been confirmed, we will process your order promptly. The shipping times and delivery estimates will depend on the shipping method you choose during checkout and the destination address. Please refer to our shipping policy for more information.

7. Taxes and Duties: The prices displayed on our online store do not include applicable taxes, duties, or customs fees. You are solely responsible for any additional charges imposed by your local government or customs authorities. Please consult your local regulations to determine the applicable taxes or duties before placing an order.

8. Payment Issues and Disputes: In the event of any payment issues, discrepancies, or unauthorized charges, please contact our customer support team immediately. We will work with you to resolve the matter as quickly as possible.

9. Order Cancellation and Refunds: If you wish to cancel an order or request a refund, please refer to our cancellation and refund policy for detailed instructions and eligibility criteria.

10. Changes to the Payment Policy: We reserve the right to update or modify this payment policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our payment practices.

11. If you have any questions or concerns regarding our payment policy, please contact us at cecilia@karookleintjie.com

Last updated: 04 July 2023

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Terms and Conditions:

1. Welcome to Karoo Kleintjie! These terms and conditions govern your use of our online store and the rights and responsibilities of both Karoo Kleintjie (referred to as "we," "us," or "our") and the customers (referred to as "you" or "your"). By accessing or using our online store, you agree to comply with these terms and conditions. Please read them carefully before making a purchase.

2. Online Store Usage: a. Eligibility: You must be at least 18 years old or have the legal capacity to enter into a contract to use our online store. By using our online store, you represent and warrant that you meet these requirements. b. Account Creation: You may be required to create an account to access certain features of our online store. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

3. Product Information and Availability: a. Product Descriptions: We make every effort to provide accurate and detailed descriptions of our products. However, we do not guarantee that the descriptions are error-free or complete. If you have any questions about a product, please contact us before making a purchase. b. Product Availability: We strive to ensure that our products are available for purchase. However, product availability may vary and is subject to change without notice. In the event that a product becomes unavailable after you have placed an order, we will notify you and offer a suitable alternative or a refund.

4. Pricing and Payment: a. Pricing: The prices displayed on our online store are in the currency specified and are subject to change without notice. We make every effort to ensure accurate pricing, but errors may occur. In the event of an error in pricing, we reserve the right to cancel or refuse any orders placed at the incorrect price. b. Payment: All payments must be made using the accepted payment methods outlined in our payment policy. By providing your payment information, you represent and warrant that you have the legal right to use the payment method.

5. Order Processing and Delivery: a. Order Confirmation: After placing an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order but acknowledges that we have received it. b. Order Acceptance and Shipment: We reserve the right to accept or decline your order at our discretion. If your order is accepted, we will make every effort to process and ship it in a timely manner. Shipping times and delivery estimates may vary depending on the shipping method and your location.

6. Intellectual Property: a. Ownership: All content on our online store, including but not limited to text, images, logos, trademarks, and graphics, is the property of Karoo Kleintjie and protected by intellectual property laws. You may not reproduce, distribute, modify, or use any of our intellectual property without our prior written consent. b. User Content: If you submit any user-generated content, such as reviews or testimonials, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, distribute, and display that content on our online store or in our marketing materials.

7. Limitation of Liability: a. Disclaimer of Warranties: Our online store is provided on an "as-is" basis. We make no warranties or representations, express or implied, regarding the functionality, accuracy, or availability of our online store. To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. b. Limitation of Liability: In no event shall Karoo Kleintjie be liable for any direct, indirect, incidental,, special, or consequential damages arising out of or in connection with your use of our online store, including but not limited to damages for loss of profits, data, or other intangible losses.

8. Indemnification: You agree to indemnify, defend, and hold harmless Karoo Kleintjie and its directors, officers, employees, and affiliates from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or related to your use of our online store, violation of these terms and conditions, or infringement of any rights of a third party.

9. Changes to Terms and Conditions: We reserve the right to update or modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for updates.

10. Governing Law and Jurisdiction: These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction where Karoo Kleintjie is located. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

11. If you have any questions or concerns regarding these terms and conditions, please contact us at cecilia@karookleintjie.com

Last updated: 04 July 2023